After using laptop for 15 months suddenly experienced that my laptop screen is turning white. and doesn't reverts back by pressing crt+alt+del . found tha after turning laptop to sleep and opening it back the screen becomes normal.so i avoided being panic about it.
Soon it become routine after avery 15 mins the screen turns white and have to put my laptop on
sleeping mode.so its was time to panic and made a call log on dell customer care. In conversation, instead of tell me any solution the guy Mr.Ganesh bhatt told me to renew my warranty (Break in warranty) by paying 14,550/- Rs for a year. I stressed just on the solution to repair not on warranty. He suggested to replace the the LCD and cable with engineer service total of Rs 10500/-.I asked for time to decide and he call me on next day and suggested to extend warranty.
I rejected the both solution. and tried to update Bios and surprisingly got my laptop back to normal. The Trust and reliability which i had on DELL was now gone in a sec. But i was more happy to get my laptop back in race.
Soon it become routine after avery 15 mins the screen turns white and have to put my laptop on
sleeping mode.so its was time to panic and made a call log on dell customer care. In conversation, instead of tell me any solution the guy Mr.Ganesh bhatt told me to renew my warranty (Break in warranty) by paying 14,550/- Rs for a year. I stressed just on the solution to repair not on warranty. He suggested to replace the the LCD and cable with engineer service total of Rs 10500/-.I asked for time to decide and he call me on next day and suggested to extend warranty.
I rejected the both solution. and tried to update Bios and surprisingly got my laptop back to normal. The Trust and reliability which i had on DELL was now gone in a sec. But i was more happy to get my laptop back in race.
